www.makeupspouch.com values the customer shopping experience and is committed to providing high-quality cosmetic bags. If you are not completely satisfied with your purchase, you can proceed with the return and exchange policy below. Please read this policy before returning or exchanging items to ensure you meet the requirements.
1. Return and Exchange Conditions
- 1.1 Applicable Products
We offer a 30-day no-reason return and exchange service (starting from the date you receive the product).
Returns and exchanges are only applicable to unused, unopened, and undamaged items.
All returned or exchanged items must be in their original packaging and accompanied by the original invoice or proof of purchase.
If you receive a product with quality issues (such as breakage, defects, etc.), we will provide a return and exchange service. - 1.2 Inapplicable Situations
Return and exchange requests older than 30 days.
Items that have been used or are visibly damaged.
Items with opened packaging and removed labels.
Non-merchandise items such as gift cards and discount coupons.
Special promotional items (such as limited-time discounts, clearance items, etc.) are marked as non-refundable and non-exchangeable at checkout.
2. Return and Exchange Process
- 2.1 Apply for a Return/Exchange
If you meet the return/exchange requirements, you can apply for a return/exchange via email, attaching your order number, product information, and the reason for the return/exchange. - 2.2 Return/Exchange Confirmation
Our customer service team will verify your return/exchange request and provide you with a confirmation response within 2 business days. If your request meets the return/exchange requirements, we will provide specific instructions for the return/exchange. - 2.3 Returning/Exchanged Goods
After receiving confirmation, please return the goods according to the following requirements:
Return: You need to pack the goods carefully and return them to us using a reliable courier company. You will be responsible for the shipping costs unless it is due to our error (such as sending the wrong item, damaged goods, etc.).
Exchange: If you choose to exchange, we will process a replacement for you. You only need to bear the return shipping cost; the shipping cost of the new item will be borne by us. - 2.4 Returned/Exchanged Goods Review
Upon receiving returned/exchanged goods, our team will review them within 7 business days. Once approved, we will process them as follows:
Return: We will issue a refund, which will be returned to your original payment account.
Exchange: We will send you a new item, and we will cover the shipping costs for the exchanged item.
3. Refund Policy
- 3.1 Refund Method
The refund will be returned to your original payment account.
Please note that the refund time may vary depending on the payment method. - 3.2 Refund Amount
If the item meets the return conditions, you will receive a full refund, including the original price of the item and standard shipping costs.
If the returned item shows obvious signs of use or damage, we will deduct the refund amount from the actual value of the item.
4. Damaged or Lost Goods
- 4.1 Damage During Transportation
If you find the goods damaged upon receiving the package, please contact our customer service team within 24 hours and provide photos of the damaged goods. We will provide you with return/exchange services or compensation depending on the circumstances. - 4.2 Non-human-caused damage
If the goods are lost during transportation, we will coordinate with the logistics company to handle the matter and provide you with compensation or reshipment. - 4.2 Non-human-caused damage
If the goods themselves have quality problems (such as manufacturing defects, design flaws, etc.), you have the right to apply for a return or exchange, and the related costs will be borne by us.
5. Special Notes
- 5.1 Return and exchange costs
For returns due to customer’s personal reasons, the return costs will be borne by the customer.
For returns due to product quality problems or incorrect shipments, we will bear the return costs. - 5.2 Delayed returns and exchanges
We recommend that you submit your return or exchange request as soon as possible after receiving the goods. Return and exchange requests after 30 days may not be accepted. - 5.3 Refund and return timeline
Processing time for refunds or exchanges may be delayed due to weekdays, holidays, or the logistics company’s processing time. We will do our best to ensure processing speed and provide you with timely updates.