Thank you for choosing our cosmetic bags from www.makeupspouch.com! To ensure a smooth and enjoyable shopping experience, we provide detailed shipping terms, including import/export standards, domestic and international shipping times, and our partner logistics companies. Please read carefully before purchasing. If you have any questions, please feel free to contact us.
1. Domestic Shipping (within Malaysia)
We currently offer domestic shipping services covering all of Malaysia, ensuring you can enjoy our high-quality products no matter where you are.
1.1 Shipping Methods and Delivery Time
Standard Delivery: Estimated 7 business days (applicable to most cities and towns).
Express Delivery: Estimated 3 business days (applicable to some areas, such as Kuala Lumpur and surrounding cities).
Please note that actual delivery times may be delayed due to weather conditions, holidays, or other unforeseen factors.
1.2 Shipping Costs
Standard Delivery Costs: We also offer free standard delivery. Costs will be calculated based on the delivery address and order weight, and will be displayed at checkout.
1.3 Partner Logistics Companies
We partner with several professional logistics companies to ensure your parcels arrive safely and on time:
Pos Malaysia (Malaysia Post)
GDEX (Domestic Express Service)
J&T Express (Domestic Express Service)
2. International Shipping (Malaysia to Other Countries/Regions)
We also provide delivery services for international customers, supporting order shipping to multiple countries and regions worldwide. No matter where you are in the world, we can deliver your high-quality cosmetic bags to you.
2.1 Shipping Methods and Delivery Time
Standard International Shipping: Estimated 15 business days (actual delivery time varies depending on the destination country).
Express International Shipping: Estimated 8 business days (applicable to major international cities).
International shipping time may be affected by factors such as customs processing time in the destination country/region and weather conditions.
2.2 Shipping Costs
International shipping costs vary depending on the destination country, order weight, and selected shipping method. Shipping costs will be calculated at checkout and displayed on the order confirmation page.
2.3 Partner Logistics Companies
We partner with the following international logistics companies to ensure timely and secure delivery of international orders:
DHL Express (Global Express Service)
FedEx (International Express Service)
POS Malaysia (Some Asian and Southeast Asian regions)
Aramex (Middle East and some countries)
3. Import/Export Standards and Customs Responsibilities
3.1 Import/Export Standards
All international orders must comply with the import/export standards and customs regulations of the destination country/region. We ensure that products comply with relevant international shipping regulations and that packaging meets international logistics requirements. Please note that some countries may levy customs duties, value-added tax, or other taxes on imported goods, which are borne by the customer.
3.2 Customs Responsibilities
During cross-border transportation, customs may inspect packages and levy corresponding customs duties or other fees. Please understand and confirm the relevant policies of the destination country before purchasing.
If a package is detained or returned by customs, the customer will bear the costs incurred due to customs reasons. We recommend that you check the customs policies of the destination country or consult with local customs directly before purchasing.
3.3 Customs Documents and Clearance
We ensure that all international orders are accompanied by relevant customs clearance documents and invoices. If your country/region requires additional documents or certifications, customs clearance may take longer.
Please ensure you provide the correct shipping address and personal information when placing your order to avoid customs clearance delays.
4. Shipping Tracking and Notifications
Once your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to track your package status in real time on our website or our partner logistics company’s platform.
5. Shipping Issues and Compensation
Lost Packages: In rare cases, if your package is lost in transit, we will cooperate with the logistics company to track it and make every effort to resolve the issue. If the lost package cannot be recovered, we will provide compensation or reshipment services.
Damaged Packages: If your package is damaged in transit, please provide us with photos and details of the damage as soon as possible. We will provide a refund, return, or exchange service depending on the circumstances.
6. Special Notes
Holidays and Peak Seasons: During holidays or peak shopping periods (such as Singles’ Day, Christmas, Chinese New Year, etc.), delivery times may be delayed. Thank you for your understan.